Account Deletion Guide

Account & Data Deletion Guide

Last Updated: June 22, 2026

At KasyKredit, we respect your right to control your personal information. If you decide to stop using our services, you can request the permanent deletion of your account and all associated personal data in accordance with this guide.

1. Who is the Developer?

KasyKredit is owned, developed, and operated by FLAGLA LENDING LTD (RC 8455713), a private company limited by shares incorporated under the laws of the Federal Republic of Nigeria.

2. How to Request Account and Data Deletion

We provide two convenient ways to request that your account and associated personal data be deleted:

• Option A: In-App Request (Recommended)
  Log in to your KasyKredit mobile application, go to your Settings / Profile menu, tap on Contact Customer Support, and submit an account deletion request.
• Option B: Email Request
  Send an email directly from your registered email address to our customer support at help@kasykredit.com with the subject line "Request for Account and Data Deletion". In your email, please provide your registered phone number to help us verify your identity.

3. Process and Verification

To prevent unauthorized deletion requests and protect your data security, we will perform necessary verification checks (e.g., verifying your registered email and phone number) before processing your request. Once verified, the deletion process will be initiated immediately, and a confirmation email will be sent to you within 7 business days of completion.

4. What Data will be Deleted?

Upon successful verification of your deletion request, the following categories of data will be permanently and securely deleted from our active servers:

• Your personal profile details (Name, date of birth, residential address, profile photo).
• Account credentials (username, encrypted password hash).
• Linked device information and identifiers (IMEI, serial numbers, IP address).
• Geolocation history records.
• App preference data and diagnostics logs.

5. What Data will be Retained and Why?

Please note that we cannot delete certain records immediately if there are outstanding loans or active agreements. Furthermore, to comply with the Money Lenders Act of Nigeria, Central Bank of Nigeria (CBN) rules, and anti-money laundering (AML) laws, we are legally required to retain transaction histories, loan agreements, and financial records for a mandatory statutory retention period. Once this legal retention period expires, all archived transaction data will be permanently and securely destroyed.

6. Contact Us

If you have any questions or require further assistance regarding your account and data deletion rights, please contact our support team at:

FLAGLA LENDING LTD (KasyKredit)

Office Address: Bamboo Plaza, 68 Ogunnusi Road, Omole, Ojodu, Lagos, Nigeria.

Email: help@kasykredit.com